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I hope you enjoy this replay! Having specific steps to follow when your employee is in a crisis means you will have control in a chaotic situation!
Here is what I know you will take away (or relearn if you are rewatching!) You will:
Know what to do and what to say to comfort your employee (or friend) who is in crisis
Feel comfortable balancing compassion for your employee with your department's needs.
Feel confident in your ability to manage through a crisis, now and when it happens next time.
You will be on your way to becoming that manager (or friend) who is compassionate AND productive!